Bait and Switch with a touch of Fraud

+

This is what A & W Surplus sent me instead of what I was suppose to get and what they showed in the photo on the auction site; can we all say Bait and Switch

Bait and Switch with a touch of Fraud

By: msrozz@att.netSubscribe Channel: News Location: Texas via Fresno California Tuesday, Aug 3 , 10 at 3:06 PM

Tags:

Deceptive auctions trade sell
6 Comments

This is what happened with A & W surplus and Auctions

They had an auction with photos. The description and photo give the illusion that everything was in working condition as well as complete in their boxes. One item in particular, they showed a photo of a Bose Ipod dock speaker unit. What I received was a broken unit that had it speakers removed, cables broken, connection for ipod broken, side cracked and open and the grill came off…no accessories or power cord or anything was included. In the photo, you can clearly see that the speakers were there, but that’s not the unit they sent to me. The second item in the photo looked to be new in the box; it wasn’t. It was missing accessories and instructions and power and was splattered with something. They only showed the photo of the box-not the contents. The third item was even worse. They showed a photo of only the box, but it’s contents were hideous. There were dead insects, smelly, it came out of someone’s yard, missing parts (major parts) , item doesn’t work. None of the items work and they misrepresented all of them. I have photos of the auction photos as well as photos of the items once delivered. They totally lied, with the photos and by omission. I contacted the company that same evening when I received the items by calling and leaving a voicemail message and by email. Yes, I am and was very upset. The response I got was rude and indignant and refusing to do the right thing. I’ve filed complaints with several online companies and now A & W have since sent me a threatening email stating that I am lying and that I will be hearing from their attorney. They are the ones lying and they are just mad that I called them on it. There are others that have complaints very similar to this one on the internet.

There were 2 forms of payment..credit card and PayPal (they split it up so they would always get the PayPal payment) Most companies bill all in one payment. Even PayPal agreed that this was suspect and are talking to their fraud department about this.

I have all emails, invoices and photos (the ones from the auction and the ones when I received the items) to back this up.

This story is inappropriate and should be flagged for moderation. Please choose from one of the following options:

You have indicated this comment should be removed.

Close

The comment has been submitted for review. Thank you .

mb says ... on Sunday, Aug 19 at 11:40 AM

I had the same exact thing happen to me, but it was 4 pallets of stuff, I had to rent a truck and a laborer for half a day. The entire load was complet junk. When I complaind Wayne said"There is no customer service here, get the F*** out of here!"

Burned in Fresno says ... on Thursday, Jul 19 at 5:19 PM

Okay so I see this posting is about a month old. Whatever came of this. This business should be at the front and center to bring light on to people who continue to rip off the community. Times are tough as it is without companies like this.

johnny says ... on Wednesday, Jun 13 at 2:15 PM

i have bought stuff and it was missing parts broke or didn't work at all and i no people who got the same thing and they just say to bad

Anonymous says ... on Sunday, Jun 26 at 12:56 PM

THEY HAVE DONE THE SAME TO ME CHARGING MY CREDIT CARD FOR ITEMS THAT THEY WERE NOT ABLE TO LOCATE UPON PICKUP. BECAUSE I REPORTED HIM TO bbb HE HAS THREATENED ME BY FALSE LIES AND ACCUSATIONS. HE IS A CROOK AND NEEDS INVESTIGATING FROM INSIDE

Rosalyn Newman says ... on Wednesday, Feb 10 at 11:12 AM

They are trying to fight me on it. There is a news reporter with a paper that is helping me as well as my bank. This is highway robbery!

twisid says ... on Friday, Feb 5 at 8:44 AM

GETEM!!!!!!!!!!!!!!!!!!!

Add a comment

Name:

Comment: 250 Characters Left

KSEE 24 NEWS and its affiliated companies are not responsible for the content of comments posted or for anything arising out of use of the above comments or other interaction among the users. We reserve the right to screen, refuse to post, remove or edit user-generated content at any time and for any or no reason in our absolute and sole discretion without prior notice, although we have no duty to do so or to monitor any Public Forum.